Be first to know when technology fails, and what it costs you
When the systems your sites depend on fail, every minute costs you something you can't win back, and you're often the last to hear. HelmCore spots problems within minutes and shows what each one is costing you, based on your own figures, so your teams fix what matters first.
In every pilot so far, the savings have far exceeded the cost of the product.
ISO 27001 certified
Your own single-tenant HelmCore
No new hardware
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The problem
Technology fails quietly. The cost lands on you.
Your sites run on payments, POS, stock, pricing and the network underneath. When one of them falters, the damage starts before anyone picks up the phone.
You hear about it last
A customer or a site manager tells you before your systems do.
The cost goes unseen
The loss is real, but it has no line on the balance sheet, so it rarely gets the attention it needs.
Teams chase the wrong fix
Engineers go out and alerts pile up while the real cause sits somewhere else.
With HelmCore
Fewer problems, caught earlier
Fix the costliest first
Protect every hour you're open
Take real numbers to the board
How HelmCore helps
We measure what matters, and show what it costs.
HelmCore watches the systems your sites run on and turns every problem into one clear incident with a cost attached.
Detect
Problems found within minutes, with no phone call needed.
Understand
Each incident names the site, the device and the fault, and pinpoints the most likely cause.
Prioritise
See the financial impact of each incident in real time, based on your own baseline figures. The cost rises while it stays open.
Act
Your team is told exactly what to act on. Some actions run automatically, depending on the action.
Verify
The incident closes once the fix has been verified.
What HelmCore watches
Every site and every system, in one view
HelmCore watches three layers across your whole operation and connects them, so every incident shows what it affects and what it costs.
Global applications
The applications every site depends on, such as payments, POS, stock and pricing. HelmCore measures how quickly each one responds from each of your sites.
Locations
Every site in one view, so you see which are affected and for how long.
Supporting technology
The network, devices and any other system that has an API, brought together into one incident per real problem, with early warnings before issues disrupt a site. No new hardware needed.
Everyone sees the same incident, in their own terms
Your CEO, CFO, COO and CIO each get their own view of the same incident: the cost to the business, the sites affected and the likely cause.
Sectors
Built for organisations that run on many sites
HelmCore is ready for any multi-site operation today, configured for the sector it serves. We’re rolling out in retail first.
Retail
Payments, POS, stock and pricing across every store, with the financial impact of each incident.
Explore HelmCore for Retail →Food and beverage
Every outlet in one view, from quick service and coffee chains to pubs and contract catering.
Explore HelmCore for Food and Beverage →Hospitality and leisure
Hotels, venues and leisure sites, with disruption and its cost visible as it happens.
Explore HelmCore for Hospitality and Leisure →Travel and transport
Terminals, stations, service areas and concessions, monitored as a single estate.
Explore HelmCore for Travel and Transport →Healthcare
Hospitals, clinics, practices and care homes, with technology incidents seen and understood early.
Explore HelmCore for Healthcare →Logistics and distribution
Depots, warehouses and distribution centres, with the operational cost of every incident.
Explore HelmCore for Logistics and Distribution →How to get started
Three steps to staying ahead of failures
1
Book a meeting
A conversation about how your sites run today and where failures cost you most.
2
Run a pilot on your own sites
No new hardware needed.
3
Fewer problems, caught earlier
Early warnings flag issues before they disrupt a site, and HelmCore shows what each one is costing you.
blogs and articles
Latest insights and trends
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Retail Operations
How to Choose Operational Intelligence Software for a Multi-Site Estate
Eight checks for choosing operational intelligence software across a multi-site retail estate, and what to ask each supplier to show you.
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Retail Operations
Your Self-Checkout Is Online. Your Customer Still Can't Pay.
Self-checkouts can show green on every dashboard and still fail to take a payment. The cost sits in the gap between uptime and transaction success.
Retail Operations
How to Calculate the Cost of an IT Incident per Store
Lost transactions, abandoned baskets, staff time and call-outs: a step-by-step way to put a number on what each IT incident costs a store.
Retail Operations
Not Your Outage. Still Your Problem.
When Revolut cards failed at Irish tills, the fault sat outside the estate. The cost still landed in store. Count the minutes it took.
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Retail Operations
Forecourt Maintenance: How to Stop Repeat Faults and Reduce Engineer Call-Outs
Four pre-dispatch checks, how to spot repeat faults and where preventive maintenance stops the next engineer call-out across a forecourt estate.
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Retail Operations
Supermarket Refrigeration Cyber Attack
A supermarket refrigeration cyber attack hit around 400 French stores overnight. Seeing incidents like this early, estate-wide, changes what you lose.
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Retail Operations
Know the Fix Before You Dispatch Anyone
A two-minute fix shouldn't cost a two-hour call-out. The cost sits in the distance between the fault and the fix.
Retail Operations
Five Tools. Five Logins. One Simple Question.
Retailers have plenty of technology data. The challenge is turning signals from POS, network, IoT and energy systems into one operational picture.
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Retail Operations
Retail Doesn't Need Another Observability Platform. It Needs Operational Intelligence.
Retailers don't need more dashboards. They need to understand what's happening across their estate, why it matters and what to do next.
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Retail Operations
A Store Can Be Open and Offline at the Same Time
A nationwide broadband failure can disrupt multiple stores simultaneously, leading to confusion and lost revenue.
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Retail Operations
When Your Store Managers Report Outages First
When the shop floor is your first alert, a peak trading hour is gone and trust in central teams slips with it.
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Retail Operations
The £9.4 Billion Weekly Blind Spot in UK Retail
UK retail turns over £9.4 billion a week. The gap between something failing and IT knowing is where cost sits.
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Retail IT Management
When the Customer Knows Before Your Team Does
When customers spot an outage before your team does, the problem isn't just downtime. It's visibility.
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One view. Every site. Every cost.
Measure your technology by what it does for your business. Book a meeting and see what HelmCore shows you about your sites today.